Warranty of your jewel :
All jewelry purchased is guaranteed for one (1) year from the date of purchase as indicated on your invoice. Jewelry warranties only cover a material or manufacturing defect.
If it is established that your jewelry is under warranty, we will then define the procedure for replacement, substitution or reparation.
Non-application of the guarantee :
The guarantee of your jewel does not cover the following elements:
Deformations related to hanging, stretching, incorrect use, lack of attention, accident or normal wear and tear, intervention of a third party.
Damage caused by the use of chemical substances (perfume, lotion, household products).
Replacement of cords and ties.
In cases where our guarantee does not apply or if your guarantee has expired, our workshop remains at your disposal. Our experts will provide you with a quotation before any intervention on your product. No repair will be carried out without your acceptance of the quotation.
Regarding silver jewelry, tarnishing is not covered by the warranty because it is not a manufacturing defect: these materials oxidize naturally over time in contact with air, humidity and skin.We recommend that you clean your jewelry regularly with a chamois cloth. In order to avoid oxidation as much as possible, keep your jewelry in a closed case protected from air.
Our silver jewelry is exposed to oxidation, therefore we recommend wearing your jewel regularly to limit this oxidation. If you notice that your jewelry oxidizes, rub it gently with a toothbrush and soap.
Moreover, it is advised to avoid storing your jewels in a wet place and it is recommended to get dressed before putting on your jewels.
For any Atelier Paulin jewel needing a touch-up or following an incident, contact the after-sales service; care@atelierpaulin.com , or come and see us directly at the workshop at 60 rue de Richelieu in the 2nd district of Paris.
